Information Technology

IT services: report technical issues (break/fix) and make requests (get something new or modify something existing)

Categories (7)

Accounts & Access

Includes: Password assistance, Multi-factor authentication (Okta Verify), Foxlink, etc.

Communication & Collaboration

Includes: Fuze, Email (including Regroup for lists & critical senders for campus-wide email), Microsoft Teams, Webex etc.

Computers, Devices, & Printers

Includes: Computer requests, report issues with classrooms and event spaces, report issues with printers, print budget access requests, etc.

Digital Transformation

Includes: Argos, Banner, OnBase, DegreeWorks, etc.

Network & Security

Includes: Foxnet, Rollins guest, Misc-devices, reporting suspicious emails, reporting malware, etc.

Software & Applications

Includes: Requesting software or reporting an issue with software including Microsoft Office, Adobe CC, SPSS, etc.

Teaching & Learning

Includes: Canvas, Kaltura, Mediasite (Lecture Capture), Instructional Design consultation, Qualtrics etc.