How to set up Okta Verify on a new device

Tags Phone New Okta


If you get a new phone, you will need to reconfigure your MFA authentication through Okta. If you have SMS authentication set up on your account, you can follow the steps below. If you do not have SMS authentication set up, please contact the Help Desk (407-628-6363) for assistance. 


  1. Log in to your Okta account
  2. Click on your name in the top right corner of the browser
  3. Click on Settings from the drop-down:
    Screenshot of menu drop down with arrow pointing at Settings.
  4. Click Edit Profile (Note: If you don't see the Edit Profile button, please continue to Step 9)
  5. You will be prompted to type in your password
  6. Click on the arrow next to the Okta logo and select SMS authentication
  7. Click Send Code:
    Screenshot of the page with the Send Code button.
  8. Enter the code you receive and click Verify
  9. Click Remove next to Okta Verify:
    Screenshot of extra verification settings with an arrow pointed at Remove next to Okta Verify.
  10. Click Yes:
    Screenshot of confirmation pop-up with an arrow pointed at Yes.

  11. Click Set up next to Okta Verify:
    Screenshot of extra verification settings with an arrow pointed at Set up next to Okta Verify.
  12. Click Setup:
    Screenshot of setup option under Okta Verify setting.
  13. Choose if you have an iPhone or Android
  14. Go to the app store on your mobile device
  15. Download the Okta Verify app:
    1. **NOTE: There is also an app called Okta Mobile, you will want to download the Okta Verify app for MFA
      Screenshot of Oka Verify app in the app store.
  16. Open the app once it has downloaded
  17. Click Add Account
  18. Click Continue to give the Okta app access to the camera and notifications
  19. On your computer, click Next:
    Screenshot of next screen from computer browser.
  20. Scan the bar code on the browser using your phone:
    Screenshot of the QR code.
  21. Your Okta Verify enrollment is completed once you see a group of numbers displayed (see screenshot below)
    1. **NOTE: The number displayed is a time-based token that can be used instead of a push - it will change once the teal loading bar at the top of the screen fills (about every 30 seconds):
      Screenshot of view from Okta application when account is configured.


Article ID: 126861
Fri 1/29/21 3:58 PM
Thu 4/13/23 1:51 PM

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