How to Make a Request

Overview

Service Requests for routine maintenance may be submitted by:

• Submitting a work order ticket online 24 hours a day
• Calling Facilities Services at 407-691-1000, Monday through Friday, 7:00 am – 4:30 pm

PLEASE NOTE: Service Requests that require immediate attention relating to life safety or worsening situation should be called in and not submitted online. For after hour emergencies, please contact Campus Safety at 407-646-2999.

Related Polices

• Online work requests received after 3 p.m. will be routed to technicians the following business day.
• Routine requests are treated on a triage basis; those with the greatest impact to the campus community are generally handled first to minimize the overall impact.
• Any concerns with timeliness or quality of service, please contact Facilities Services, at 407-691-1000 or facilities@rollins.edu.