Telephone Issue

Overview

This service is for reporting telephone issues including the following:

  • Telephone errors
  • Incorrect display name
  • Voicemail pin issues
  • Fuze softphone issues

Common issue descriptions:

  • My phone screen is stuck on "Obtaining IP Address".
  • I do not remember my voicemail pin and need it reset.
  • Phone calls are going straight to voicemail.
  • The display name on my phone is incorrect.