How to fix the Work Offline error in Outlook

Tags Outlook


Outlook for Windows is not sending or receiving emails and it says Working Offline in the bottom right corner or has a red X on the Outlook icon:

Screenshot of working offline error at the bottom of Outlook.        

Screenshot of red X error on the Outlook icon.


  1. Click on Send/Receive in the menu along the top
  2. Click on Work Offline in the preferences section:

    Screenshot of the Work Offline button in the Outlook menu.
  3. Make sure it shows Connected to: Microsoft Exchange in the bottom right corner of the program:

    Screenshot of connected message at the bottom of Outlook.
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Article ID: 72855
Fri 3/1/19 9:29 AM
Wed 4/12/23 1:30 PM