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Outlook is unable to send or receive emails after a password change
Outlook is unable to send or receive emails after a password change
Tags
Outlook
Password
Close all Microsoft Office applications (Outlook, Word, Excel, Powerpoint, Skype for Business, etc.)
Click on the
Start
button at the button left of the screen
Type
Credential Manager
in the search box
Select
Windows Credentials
Under generic credentials,
remove any items that say Microsoft Office or Rollins.edu
To remove the items, click on the down arrow and click
Remove
as shown below
Re-launch Outlook
When prompted, enter your email address and password
Select
Remeber my Credentials
to allow windows to save your new password
If Outlook does not prompt for your credentials, restart your computer.
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Check out this article I found in the Support Portal knowledge base.<br /><br /><a href="https://rollins.teamdynamix.com/TDClient/1835/Portal/KB/ArticleDet?ID=42958">https://rollins.teamdynamix.com/TDClient/1835/Portal/KB/ArticleDet?ID=42958</a><br /><br />Outlook is unable to send or receive emails after a password change
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