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MS Office365 Products Will not Update on Mac
MS Office365 Products Will not Update on Mac
Tags
Microsoft
Office365
MacOS
WARNING: This article involves updating the Operating System. Please make sure all needed files are backed up on Onedrive or another platform before proceeding.
Client is seeing this message on their Mac regarding any MSO365 product:
The OS must be updated to the latest version
Open the App Store
Search "macos
latest version
" -
replace
latest version
with the name of the latest version of macOS
Select VIEW
Select GET
Select Download
Sonoma will begin downloading
After the download, click Continue to proceed to the install
Agree to the terms and conditions
Confirm by clicking Agree
Confirm installation drive by clicking Continue
If the laptop is not plugged in, you will get this message. Plug in the charging cable on both ends and click Continue.
NOTE: You can click Continue without plugging in. However, it is NOT RECOMMENDED.
Enter an Administrator Laptop password to allow changes.
NOTE: This is a laptop password not a Rollins account password
Installation begins
The laptop will restart and come back to a login screen for the updated OS
The computer information must be reset on Office.com
Open a browser and login to rollins.okta.com with your foxID and Rollins password
Click on Microsoft Office 365 Mail
On the Stay Signed In dialog box, choose either option
After Outlook opens, click the 9 dot grid at the top left corner
In the apps selection window, choose Office or possibly Microsoft Copilot
Click on Install and more at the top right
Click Install Microsoft 365 apps
Under Apps & Devices, click Devices
Click Sign Out next to the current Mac
Log out of Okta, close the browser and restart
Microsoft apps must update
Login to the Mac
Wait about 5 min
Office apps should begin to update
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Check out this article I found in the Support Portal knowledge base.<br /><br /><a href="https://rollins.teamdynamix.com/TDClient/1835/Portal/KB/ArticleDet?ID=155186">https://rollins.teamdynamix.com/TDClient/1835/Portal/KB/ArticleDet?ID=155186</a><br /><br />MS Office365 Products Will not Update on Mac