WARNING: This article involves updating the Operating System. Please make sure all needed files are backed up on Onedrive or another platform before proceeding.

Client is seeing this message on their Mac regarding any MSO365 product:

1. The OS must be updated to the latest version
   1. Open the App Store
      
       
   2. Search "macos latest version" - replace latest version with the name of the latest version of macOS
      
       
   3. Select VIEW
       
   4. Select GET
      
       
   5. Select Download
      
       
   6. Sonoma will begin downloading
      
       
   7. After the download, click Continue to proceed to the install
      
       
   8. Agree to the terms and conditions
      
       
   9. Confirm by clicking Agree
      
       
   10. Confirm installation drive by clicking Continue
       
        
       1. If the laptop is not plugged in, you will get this message. Plug in the charging cable on both ends and click Continue. NOTE: You can click Continue without plugging in. However, it is NOT RECOMMENDED.
          
           
   11. ​​​​​​​Enter an Administrator Laptop password to allow changes. NOTE: This is a laptop password not a Rollins account password
       
        
   12. Installation begins
       
        
   13. The laptop will restart and come back to a login screen for the updated OS
       
        
2. The computer information must be reset on Office.com
   1. Open a browser and login to rollins.okta.com with your foxID and Rollins password
       
   2. Click on Microsoft Office 365 Mail 
      
       
   3. On the Stay Signed In dialog box, choose either option
      
       
   4. After Outlook opens, click the 9 dot grid at the top left corner
      
       
   5. In the apps selection window, choose Office or possibly Microsoft Copilot
      
       
   6. Click on Install and more at the top right 
      
       
   7. Click Install Microsoft 365 apps 
      
       
   8. Under Apps & Devices, click Devices
      
       
   9. Click Sign Out next to the current Mac
      
       
   10. Log out of Okta, close the browser and restart
        
3. Microsoft apps must update
   1. Login to the Mac
   2. Wait about 5 min
   3. Office apps should begin to update