MS Office365 Products Will not Update on Mac

WARNING: This article involves updating the Operating System. Please make sure all needed files are backed up on Onedrive or another platform before proceeding.

 

Client is seeing this message on their Mac regarding any MSO365 product:

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  1. The OS must be updated to the latest version
    1. Open the App StoreUploaded Image (Thumbnail)
       
    2. Search "macos latest version" - replace latest version with the name of the latest version of macOSUploaded Image (Thumbnail)
       
    3. Select VIEW
       
    4. Select GETUploaded Image (Thumbnail)
       
    5. Select DownloadUploaded Image (Thumbnail)
       
    6. Sonoma will begin downloadingUploaded Image (Thumbnail)
       
    7. After the download, click Continue to proceed to the installUploaded Image (Thumbnail)
       
    8. Agree to the terms and conditionsUploaded Image (Thumbnail)
       
    9. Confirm by clicking AgreeUploaded Image (Thumbnail)
       
    10. Confirm installation drive by clicking ContinueUploaded Image (Thumbnail)
      1. If the laptop is not plugged in, you will get this message. Plug in the charging cable on both ends and click Continue. NOTE: You can click Continue without plugging in. However, it is NOT RECOMMENDED.
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    11. Enter an Administrator Laptop password to allow changes. NOTE: This is a laptop password not a Rollins account passwordUploaded Image (Thumbnail)
       
    12. Installation begins
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    13. The laptop will restart and come back to a login screen for the updated OS

       
  2. The computer information must be reset on Office.com
    1. Open a browser and login to rollins.okta.com with your foxID and Rollins password
    2. Click on Microsoft Office 365 Mail Uploaded Image (Thumbnail)
    3. On the Stay Signed In dialog box, choose either optionUploaded Image (Thumbnail)
    4. After Outlook opens, click the 9 dot grid at the top left cornerUploaded Image (Thumbnail)
    5. In the apps selection window, choose Office or possibly Microsoft CopilotUploaded Image (Thumbnail)
    6. Click on Install and more at the top right Uploaded Image (Thumbnail)
    7. Click Install Microsoft 365 apps Uploaded Image (Thumbnail)
    8. Under Apps & Devices, click DevicesUploaded Image (Thumbnail)
    9. Click Sign Out next to the current MacUploaded Image (Thumbnail)
    10. Log out of Okta, close the browser and restart
       
  3. Microsoft apps must update
    1. Login to the Mac
    2. Wait about 5 min
    3. Office apps should begin to update
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