Issue
The end user is receiving the following error when trying to connect to Global Protect VPN on a Mac:
Could not connect to the GlobalProtect service. Make sure the GlobalProtect service is running. If the issue persists, contact your administrator.
Instructions
- Open System Settings
- Select General from the menu on the left
- Select Login Items
- Toggle the switch next to Palo Alto Networks
- Restart machine
- Try to connect to VPN again
View Screenshots (click the arrow to expand)
Error:
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