Global Protect Mac OS connection failure

Issue

The end user is receiving the following error when trying to connect to Global Protect VPN on a Mac:

Could not connect to the GlobalProtect service. Make sure the GlobalProtect service is running. If the issue persists, contact your administrator. 

Instructions

  1. Open System Settings
  2. Select General from the menu on the left
  3. Select Login Items
  4. Toggle the switch next to Palo Alto Networks
  5. Restart machine
  6. Try to connect to VPN again
View Screenshots (click the arrow to expand)

Error:

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