Overview
Use the links below to explore frequently asked questions about:
FAQs about 8x8 Work
How can I install the 8x8 Work application?
To install the 8x8 Work application, please follow the instructions in the guides below:
These articles provide step-by-step instructions for both desktop and mobile installations.
FAQs about handsets
Why do I see my extension twice?
You will see your extension listed twice because it’s set up to let you take a second call even if you're already on another one. This ensures you don’t miss important calls while you're busy.
What if I don't want my physical phone anymore?
If you no longer want your physical phone, you can email the Help Desk with your location and we will pick it up for you.
General FAQs
Will I keep my phone extension?
Yes, you will keep your extension.
When someone outside of Rollins call my extension, will that ring my physical phones and in the 8x8 app?
Yes, both your handset and the 8x8 app will ring.
Can I make international calls?
Yes, you can make international calls by dialing 011 + country code + phone number.