View and update my tickets

Overview

In the Support Portal in TeamDynamix (TDX) you can view and update your active tickets, as well as review past tickets. Click a topic below to jump to those instructions.

Note: For each of these actions you need to be signed in to TeamDynamix (TDX).

View Active Tickets

By default, the process below will show you all tickets you have submitted and tickets you are a contact on. You can be a contact on a ticket if you submitted a ticket on behalf of somebody else, or if you've been added as a contact to provide insight on a request or issue.

  1. Click Services in the yellow menu bar
  2. Click Ticket Requests in the light gray menu bar that appears below the yellow bar
  3. Scroll down below the search boxes to see any current tickets
  4. Click the title of a ticket to open it

If you would like to see only your tickets, un-check the box in the search area that says "Include requests that I am listed as a contact on" and click the blue search button.

View My Closed/Past Tickets

  1. Click Services in the yellow menu bar
  2. Click Ticket Requests in the light gray menu bar that appears below the yellow bar
  3. In the search boxes, click the Status Class drop-down option
  4. Check Completed and un-check the other options
  5. Click outside the drop-down menu to finalize the selection
  6. Click the blue Search button
  7. Scroll down below the search boxes to see any current tickets
  8. Click the title of a ticket to open it

Update Tickets in the Support Portal

  1. Open the ticket in question using one of the methods above
  2. To add Attachments: Click the Add Attachment button near the top of your ticket and add attachments
  3. To add Comments: Scroll down below the ticket details to the feed, and click the Comment button on the right side of the top of the Feed.
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