Find Forms, Services, and Issues, and Submit Tickets

Overview

This article explains how to navigate the support portal to find and submit requests for help in TeamDynamix, the tool in use by several departments to support campus. Click a topic below to jump to those instructions.

Department Pages

  • In the yellow menu bar above you'll see Shared Home which is a central landing page for all departments using this support portal (TeamDynamix). Then you'll see each department listed.
  • Click on a Department Page (ex: Facilities, IT) to see information curated by that department, including contact information and support hours.
  • To see various services that department offers or to find request forms, click the Submit a Ticket button on the right side of the page, or in a bottom block as you scroll on mobile.
  • Example: In the image below you can see the yellow navigation bar, and the Facilities page is selected:

Services

  • The Services menu opens the Service Catalog, which is a menu of services you can ask for or issues you can report to the departments who use TeamDynamix for support.
  • Each department has categories of services, click a category to explore the options that most closely match what you are looking for.

Search

  • If you're not sure what you need, you can use the search, which is always at the top right of the page, is featured on the Shared Home page, and may also appear on department pages. By default it will return both services you can request and articles with information:​​​​​​​

    The support portal search bar, showing the default globe icon on the left
     
  • To narrow your search to just the knowledge base or just the service catalog, click the small down arrow next to the globe icon:

    ​​​​​​​Search bar showing the left-hand options to search all items (with a globe icon), just the knowledge base (with a light bulb icon), or just the service catalog (with a compass icon)

Submitting a Request

  • When you find the form you need, there will be a submission button on the right side.  The words may change to match the service, but you can expect something like Report an Issue or Request Service. 
  • When you submit a request or report an issue you will receive an email from notify@teamdynamixapp.com confirming your ticket has been submitted. The department responsible for the request will then respond to resolve your request.
  • In the example below, you can see details about the service on the left, and the button to report an issue on the right:

    Example page showing a Software Issue form, with an overview text area on the left, and a blue button to Request Service on the right, along with details about the service an a box showing attachments to the page

 

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