Overview
Requests for locksmith services should be submitted using the Key Request Form which you can access by clicking the Submit Request button on this page.
All requests for new keys or to add access to existing keys must be submitted by Department Head. Please be specific, including a detailed list of the spaces they need access to.
All residential student key related requests must be submitted through the Residential Life office or by calling their office at 407-646-2649.
Each person issued a key must sign for their individual key(s) and will be responsible for use and possession of key(s).
Related Policies
The Facilities Lock shop is committed to providing excellent service to our campus. In concert with our relocation to 450 W. Fairbanks, we are implementing new ways to improve our key delivery process. If you have a key request that involves large numbers of keys, please utilize our new lockshop@rollins.edu email created for these larger orders. You should expect that it will take one week for key requests to be ready for pick-up. Once your key order is ready, an email notification will be sent to you.
Our lock shop technician cannot pick up or deliver keys, and for security reasons, we cannot use the Rollins mail system for key deliveries. To pick up your keys or have electronic keys updated the requesting individual or Department representative will need to stop by Facilities Services with their r-card. We are located at 450 W. Fairbanks Ave next to the railroad tracks. We’re available Monday through Friday 7am - 4pm. It is recommended that you call ahead to ensure someone is available to assist you 407-691-1000. If you have an urgent or special request please let us know.
If your key is lost or stolen, it is the individual’s responsibility to report the loss to the issuing Department Head and to Campus Safety. Lost or stolen keys may incur a single key replacement charge, or a facility re-key charge if that is determined to be required.
Please feel free to contact Facilities Services if you have any questions